Legal approval period
The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons.
This trial period starts one day after you have received the products. LampVision itself has a cooling-off period of 30 days.
During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.
If you decide to return the products, please ensure that we receive them back in as original a condition as possible and undamaged.
The risk of return transport is at your expense, so make sure that you package the products properly so that they cannot be damaged.
Returns procedure
If you want to return your product within the 30-day trial period, you can return the products to:
LampVision
o.v.v. your order number
Burgemeester Krollaan 19a
5126 PT Gilze
After receipt and inspection, you will automatically receive the full amount on your account number or credited to your credit card within 14 days of registering your return.
We will also credit the shipping costs you paid for the outward shipment, provided the shipment was returned in its entirety. So if you only return part of it, we will not credit the shipping costs.
Return shipping costs
In accordance with the usual conditions, the shipping costs of your return shipment are at your own expense. As an indication, a PostNL parcel stamp costs €6.95.
